Privacy Policy

We may collect information that you voluntarily provide to us, including:

• Name
• Business or practice name
• Email address
• Telephone number
• Website address
• Business address
• Information about your practice or business
• Services you are interested in
• Information submitted through contact or consultation forms
• Information provided when communicating with us by email, telephone, text message, or other communication methods
• Billing and payment information when you purchase our services

Information You Should Not Submit

Unless specifically requested through a secure system designed to receive such information, please do not submit patient medical records, diagnoses, treatment information, insurance information, Social Security numbers, or other sensitive health information through a general website contact form.

If you are a healthcare practice client, information relating to your patients should be handled through appropriate systems and processes established for that purpose.

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of visits
• Approximate geographic location
• Website interactions
• General usage and traffic information

We may use this information to understand website performance, improve our services, detect security issues, analyze trends, and improve the user experience.

PatientSprout may use cookies, pixels, tags, analytics tools, advertising technologies, and similar technologies to operate and improve our website and understand how visitors interact with it.

These technologies may be used for:

• Website analytics
• Measuring advertising performance
• Understanding website traffic
• Improving website functionality
• Remembering preferences
• Marketing and remarketing
• Measuring conversions

Third-party providers may process information collected through these technologies on our behalf or independently, depending on the service and applicable arrangements.

You may be able to control cookies through your browser settings and, where available, through our website’s cookie preferences.

We may use information we collect to:

• Respond to inquiries
• Schedule consultations
• Provide requested services
• Create and manage customer accounts
• Process payments
• Communicate with customers and prospective customers
• Provide customer support
• Improve our website and services
• Analyze website traffic and marketing performance
• Develop and improve SEO, advertising, AI-search, website, and marketing services
• Send marketing communications where permitted by law
• Detect, prevent, and investigate fraud, abuse, or security incidents
• Comply with legal obligations
• Enforce our agreements and protect our rights

PatientSprout works with healthcare organizations and understands that information relating to patients may be highly sensitive.

PatientSprout does not request that individuals submit medical records or detailed health information through ordinary website contact forms.

If you are a healthcare practice client, you are responsible for determining what patient information you provide to PatientSprout and ensuring that appropriate agreements, safeguards, permissions, and legal requirements are in place before providing protected health information or other regulated information.

Where PatientSprout performs services that involve protected health information on behalf of a HIPAA-covered entity or business associate, the parties may enter into a Business Associate Agreement (“BAA”) where required.

Nothing in this Privacy Policy is intended to replace a healthcare provider’s separate HIPAA Notice of Privacy Practices. Covered healthcare providers generally have separate obligations concerning their patients’ protected health information and must provide their own Notice of Privacy Practices.

We may share information with:

• Service providers that help us operate our business
• Website hosting providers
• Analytics providers
• Advertising and marketing platforms
• Payment processors
• CRM and communication platforms
• Technology and software providers
• Professional advisors, including attorneys, accountants, and consultants
• Government authorities when required by law
• A successor entity in connection with a merger, acquisition, sale, financing, or other business transaction

We do not sell personal information for money in the ordinary sense of the term.

Where applicable law treats certain advertising, analytics, or other disclosures as a “sale” or “sharing” of personal information, you may have additional rights described below.

Our website may contain links to or integrations with third-party websites, platforms, applications, or services.

Examples may include analytics, advertising, scheduling, payment, CRM, communication, social media, and other technology providers.

We do not control the privacy practices of third parties. Their collection and use of information is governed by their own privacy policies and terms.

We may use third-party analytics and advertising services to understand website traffic, measure campaigns, and improve our marketing.

Depending on the technologies used on the website, these services may collect information such as IP address, device information, browser information, pages visited, and interactions with advertisements or website content.

Healthcare organizations should take particular care when implementing advertising and tracking technologies on pages that may involve protected health information. HHS has specifically addressed HIPAA obligations involving online tracking technologies and disclosures to tracking vendors.

If you provide your contact information, we may contact you regarding:

• Requested consultations
• Services you have purchased
• Account or billing matters
• Customer support
• Website or service updates
• Marketing communications, where permitted by law

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the message.

Transactional or service-related communications may still be sent when necessary.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and fulfill other legitimate business purposes.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Depending on where you live, you may have rights concerning your personal information, which may include the right to:

• Know what personal information is collected
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how personal information is used or disclosed
• Opt out of certain forms of targeted advertising or sharing
• Opt out of marketing communications
• Appeal certain privacy decisions where required by law

These rights vary by jurisdiction and may be subject to legal exceptions.

To make a privacy request, contact us using the information below.

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us so that we can evaluate and address the situation.

Some web browsers provide a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track settings.

Where required by applicable law, we will honor legally recognized privacy preference signals.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we make material changes, we may update the Effective Date at the top of this policy and provide additional notice where required.

If you have questions about this Privacy Policy or wish to submit a privacy request, contact: